Customers include more than 300 companies from all over the world
LSG Sky Chefs counts nearly all international and many national and regional network carriers, charter companies and no-frills airlines among its customers. Altogether the company serves around 300 key accounts. For the largest customers, catering is supplied at nearly all stations within one or more regions. They also purchase services such as development, procurement and logistics for in-flight items. Other airlines, which may have their own catering for instance, are sometimes only supplied at certain stations. The customer relationships also vary in terms of the length of contracts. These can range from just a few months to several years.
In the regional sales teams, key account managers follow a full-service approach and advise their customers on strategic and contractual matters. For pan-regional tenders, which in addition to catering services are used to source consultancy, development and logistics services, the regions are supported by a central sales team and centres of excellence. The sales team is also responsible for the definition and implementation of the global sales strategy in close coordination with the regions.