LSG Sky Chefs has a broadly diversified customer base
Nearly all international airlines and numerous national and regional ones – network carriers, charter companies and low-cost carriers – belong to the global customer base of LSG Sky Chefs. The customer portfolio includes some 300 key accounts, whose contracts differ widely in scope and duration. LSG Sky Chefs supplies its largest customers at several sites within one or more regions with catering and additional services such as the development, procurement and logistics of in-flight items. For other airlines, which still have their own catering at their hub, products and services are provided at specific sites. The duration of contracts ranges from just a few months up to several years.
The regional sales teams are made up of key account managers, who according to the scope of the contracts advise one or more customers in all strategic and contractual matters and who are based as near as possible to the headquarters of their respective airlines. Pan-regional tenders and contracts for services that go beyond catering are dealt with by a central sales team. The centres of excellence for equipment development and procurement, logistics, in-flight sales programmes and frozen food are involved in exploiting this potential. The central sales team has overall responsibility for elaborating and executing the global sales strategy in close consultation with the regions.
Day-to-day business with customers in the local stations is carried out by customer service managers.