IT Services business segment


599 €m Revenue
19 €m Operating result

IT Services business segment: Share of Group revenue (pie chart)

Leading IT service provider
for the air transport industry

  • The market for airline IT stabilised in 2011, but pressure on margins remains intense.
  • Realignment enabled Lufthansa Systems to raise its competitiveness significantly.
  • The success of Jetzt! can be seen in the sharp rise in operating profit and stabilised revenue figures.
  • Lufthansa Systems wants to return to profitable growth and is selectively making use of partnerships.
Server room for the Lufthansa computer system (photo)

Key figures IT Services

 

 

2011

2010

Change
in %

Revenue

€m

599

595

0.7

of which with companies
of the Lufthansa Group

€m

369

363

1.7

Operating result

€m

19

10

90.0

Adjusted operating margin

%

4.0

1.8

2.2 pts

Segment result

€m

21

–6

EBITDA

€m

58

45

28.9

CVA

€m

23

–23

 

Segment capital expenditure

€m

55

36

52.8

Employees as of 31.12.

number

2,820

2,935

–3.9

Average number of employees

number

2,855

2,974

–4.0

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