Customer satisfaction continues to rise


Passengers appreciated the investments in the product, which include the installation of entertainment systems in the Economy Class of the Boeing 747-400 for instance, as well as the new Europa cabin. Customers were also more satisfied with the punctuality of departures. The number of customers who considered Lufthansa good or very good in terms of value for money also went up by nearly 2 percentage points. Compared with the previous year, overall customer satisfaction (as measured by the Customer Performance Index, CPI) went up by 83 points to 7,731 in 2011.