Business activities and Group structure

Five business segments with leading roles in their industries

Deutsche Lufthansa AG is an aviation group with global operations and a total of more than 400 subsidiaries and associated companies. It is divided into five business segments, which cover the areas of passenger transportation, airfreight and airline services: Passenger Airline Group, Logistics, MRO, IT Services and Catering. These segments play leading roles in their sectors and are in some cases even the global market leader.

The strategic focus is on the airlines. In the passenger business Lufthansa Passenger Airlines, SWISS, Austrian Airlines and Germanwings are acknowledged as quality carriers in their markets.

Lufthansa was able to consolidate its position in its European home market in 2011: measured by passenger numbers and revenue it is Europe’s largest airline. The Logistics segment also plays a leading role in international airfreight traffic. Its portfolio comprises standard and express freight, as well as special cargo.

The segments MRO, IT Services and Catering offer a full range of services for airlines both inside and outside the Group. Lufthansa Technik is the global leader in the maintenance, repair and overhaul of civil aircraft. Its service portfolio covers the whole spectrum from single jobs to the servicing of entire fleets. The IT Services segment is one of the leading global IT services providers to the airline industry. As well as customised IT solutions, the portfolio of products and services of Lufthansa Systems also includes the operation of complete infrastructures. The Catering segment is the global market leader in airline catering and serves international, national and regional carriers. Increasingly, LSG Sky Chefs also offers other services in the areas of development, procurement and logistics of in-flight articles and in adjacent markets. Detailed information on the individual business segments can be found in the respective comments in the section „Business segment performance“. An overview of all the main equity holdings is shown in the notes to the consolidated financial statements.

In 2011 the Lufthansa Group had an average of 119,084 employees (without bmi: 115,335) and generated revenue of some EUR 28.7bn.