Expenses


Operating expenses were driven upwards by increases in the price of fuel, rising 9.3 per cent to EUR 30.4bn.

 

 

2011
in €m

2010
in €m

Change
in %

Percentage of operating expenses
in %

Cost of materials and services

16,731

14,700

13.8

55.0

of which fuel

6,276

4,964

26.4

20.6

of which fees and charges

5,000

4,318

15.8

16.4

of which operating lease

136

168

–19.0

0.4

Staff costs

6,678

6,491

2.9

21.9

Depreciation

1,722

1,654

4.1

5.7

Other operating expenses

5,293

5,003

5.8

17.4

of which sales commissions paid to agencies

417

477

–12.6

1.4

of which indirect staff costs
and external staff

868

766

13.3

2.9

of which rental and maintenance expenses

757

760

–0.4

2.5

Total operating expenses

30,424

27,848

9.3

100.0