Lufthansa business segments overview

Passenger Airline Group

The airlines in the Passenger Airline Group set a new record with more than 100 million passengers. Despite non-recurring expenses and a deteriorating economic environment, the segment was able to increase revenue and generate an operating profit. Lufthansa disassociated itself of a persistently loss-making subsidiary by selling bmi.

Logistics

As expected, Lufthansa Cargo was not able to repeat the previous year’s growth rates, but still reported its second-best operating result ever thanks to tight capacity management. The temporary night-flight ban in place since late October at Frankfurt Airport has a considerable impact on operations. The Lufthansa Cargo 2020 strategy sets the course for sustainable growth.

MRO

Lufthansa Technik increased its revenue slightly and generated an operating profit that was only just short of the previous year’s. This was largely due to provisions for long-term contracts. By intensifying its involvement in Asia and introducing products for new aircraft models, Lufthansa Technik is securing its future growth potential.

IT Services

Lufthansa Systems stabilised its revenue in 2011 and improved its operating result considerably. This is primarily the result of the realignment made as part of the Jetzt! initiative to improve competitiveness. The expansion of existing and new customer business and product innovations pave the way for profitable growth.

Catering

As the global market leader in airline catering LSG Sky Chefs again registered a rise in revenue and operating profit. Initiatives to standardise processes and improve performance were continued successfully. Its global presence was extended by establishing new own sites and in particular by means of joint ventures and entry into adjacent markets, such as catering for schools.